As a commercial creditor or a debt collector, one would face lots of issues while collecting the debts. Many debt collectors in particular are showered with hatred and threats. It is a very common knowledge that debtors face lots of difficulties while dealing with these people. But it’s often ignored that the opposite too happens. Debt collectors are individuals or agencies who buy the debt from the creditor or act as a mediator in getting the debt amount from the debtor. With many number of scammers and rude collectors out there, many legitimate collectors are the ones who are likely to be affected.
The bad reputation:
Debt collectors in general have this very common bad reputation of being rude and obnoxious. The most obvious reason for this is there are scammers and illegitimate debt collectors mixed in the crowd. People wouldn’t be able to distinguish between the real ones and these people. Someone who has dealt with a scammer in the past would obviously treat the forthcoming legitimate one too in the same way. This is one of the reasons why you should have got a debt collection licence as that would make you reliable. Also, one couldn’t deny the fact that there are collectors who flout the law.
Fight the odds:
To get over with the negative reputation that is prevailing and also do your duty of debt collection with ease, some simple steps would be to create a rapport. The debtors have excuses which can be both real and fake at times. Verbal abuse or threats couldn’t be a solution for these. Go along with them, suggest them alternatives to settle the amount, foresee the possible excuses and put in a set of guidelines to be followed. Also, try to build up the communication to ease the situation.
With no foolproof method to carry out this business with good reputation, having a proactive approach could help you grow.
